Helping you buy, play and experience New Zealand-made
Protecting Your Privacy
protecting the privacy of New Zealanders is important to us
WE DON’T STORE YOUR SEARCHES PERMANENTLY
We don’t create personal profiles of you based on your search history. We actually anonymise all searches within one week.
WE DON’T SELL YOUR DATA TO ADVERTISERS
Many web services collect user data in order to sell it without asking your permission. We don’t sell your data or your searches to advertising companies.
YOUR SEARCHES ARE ENCRYPTED
We protect your searches from potential eavesdroppers with a securely encrypted connection. This way we make sure that nobody between you and us can see your searches
WE DON’T USE EXTERNAL TRACKING TOOLS
Most websites use external tracking tools, like Google Analytics, to optimize their services. We don’t use such third party trackers, in order to prevent others from accessing your searches.
YOU CAN TURN OFF ALL OUR TRACKING
We only collect a small amount of data to be able to improve our services. If you want to opt out of tracking, you can activate “Do Not Track” in your browser’s settings.
Want to dive into the fine print?
The protection of your privacy is extremely important to us. This data protection declaration provides information on how and for what purpose we process personal data and explains the rights to which you are entitled. We are aware of how important personal data is to our users and we uphold all New Zealand data protection provisions.
1. Contact & data protection officer
In relation to the data protection, the organisation responsible is:
Titiro New Zealand Limited
399 New North Road, Auckland, New Zealand
Our Data Protection Officer can be contacted at or our postal address with the addition of "data protection".
2. Your rights
You have the following rights with respect to us regarding the personal data relating to you:
Right to information
Right to correction or deletion
Right to restriction of processing
Right to refuse processing
Right to data transferability
In addition, you have the right to complain to a data protection authority regarding our processing of your personal data.
3. Processing by external service providers
In some cases, we use external service providers to process your data. We select and commission these carefully, they are bound by our instructions and inspected on a regular basis.
4. Gathering of personal data while visiting our website
In the case of use of the website for purely informational purposes, if you do not – for instance, using our search function – provide us with information in any other way, we gather only the personal data which your browser transmits to our server. If you wish to view our website, we gather the following data, which we technically require in order to show you our website and to guarantee stability and security.
Date and time of enquiry
Difference between time zone and Greenwich Mean Time (GMT)
Content of the request (specific webpage)
Access status / HTTP status code
Respectively transferred data quantity
Website from which the request comes and goes
Operating system and its surface
Language and version of the browser software.
The data are saved in the logfiles of our system. This data can never be connected to other personal data of our users. The data are deleted once they are no longer required to achieve the purpose of your gathering. In the event that the data are saved in log files, this occurs at the most seven days later. It is possible to save the data for longer than this.
In addition, while you are using our website, cookies are saved on your computer. See below and section 5 in this regard.
We gather anonymous data in order to identify and gather errors and problems in titiro products and services. These data include data in connection with program crashes. We use several third-party providers for the gathering of error logs. During the use of the titiro’s website, various pieces of personal data that are necessary for the performance are saved on the technical infrastructure of the third-party supplier for a limited period of time.
Cookies are small text files which are saved on your hard drive assigned to the browser you have used and through which the location which the cookie sets (here by us) accrues specific pieces of information. Cookies cannot execute any programs or transmit viruses to your computer. They serve to make titiro more user-friendly and more effective in general.
We set one or several persistent cookies in order to save the user’s settings and to make our website more user-friendly, to analyse user behaviour and as necessary carry out web analytics (see below in this regard) or A/B testing (see below also).
Persistent cookies are automatically deleted after a specified length of time, which may differ from one cookie to another. You may delete the cookies in the security settings of your browser at any time. You may configure your browser setting the way you want it and e.g. refuse the acceptance of third-party cookies or all cookies. Cookies that have already been saved may be deleted at any time. This can also be done automatically. Please note that you may not be able to use all functions of this website within the full scope if you deactivate cookies for our website.
6. Mobile Version
a. Additional use of mobile-specific data
We use a safe and fully encrypted analysis service, which we ourselves operate, in order to analyse and continuously improve the use of our mobile version. Using the statistics obtained, we can improve our offering and design it in a more interesting way for you as a user.
Additionally to the data described under 7.g. we collect the following data when you use our mobile version:
Usage statistics of the app, e.g. which interface elements are interacted with
Data relating to your mobile version or your end device, e.g. the name of the device, its manufacturer, model, operating system number and app number or SDK version
The mobile version may use your location data if you have allowed access to these data on your device. We use the location data in order to give you a better titiro experience or to show more relevant search results or advertising to you. Personal data such as names, addresses or dates of birth will not be collected, stored or transmitted.
The data is not transferred to any third party. We will not access your data located outside of the mobile version, such as your calendar, photos, messages or such like unless you have permitted us to do so.
b. Third party integrations
We use a 3rd party service to collect and analyse crash reports of our mobile version.
In particular we save and process the following data:
Technical information which is important for the analysis such as the name of the device, its manufacturer, model, operating system number, app number or SDK version and the device number (IMEI).
c. Conversion tracking
We use several offerings of third-party providers to advertise our mobile version on external websites and services. We have integrated third-party providers in our mobile version which form a direct connection with the provider's server to report a successful conversion. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. By doing so, we can achieve a fair calculation of advertising costs.
We do not have any influence on the scope and the further use of the data which are gathered by the third-party provider. Therefore, we inform you in accordance with what we know: Due to their involvement, the third-party provider receives the information that you installed our mobile version due to an advertising campaign run through the third-parties network.
d. Push notifications
If you have correspondingly configured your mobile end device and have activated push notifications in the mobile version, this will enable the mobile version to send push notifications to your device, for example in order to provide you with information about us, about our business support projects, news or new functionality or to send you system notifications.
You may easily revoke your consent to receiving push notifications at any time by deactivating them in the settings of the operating system.
7. Special forms of use of the titiro website
a. Contact form and help pages
In an inquiry, the data you provide are saved and processed in order to answer your questions. At the same time, we gather certain pieces of statistical information via cookies in order to improve the contact and enquiry function and use your data to prevent any potential misuse of this function. In this context, the data are not forwarded to third parties. The data arising in this context are deleted after their storage is no longer necessary or restricted if legal storage obligations exist.
The following pieces of your data are saved:
The email address to which we should send the reply to your question.
The question itself as well as the associated correspondence and the times at which the messages were sent and received
Technical information regarding browser and operating system as well as the type of device used in order to ensure that the information is presented correctly
Your IP address
The processing of your personal data for the use of our enquiry and contact function is carried out on the basis of your consent.
b. Web analytics
We use a safe and fully encrypted web analysis service, which we ourselves operate, in order to analyse and continuously improve the use of our website. Using the statistics obtained, we can improve our offering and design it in a more interesting way for you as a user.
For this evaluation, cookies (see above) are saved on your computer and the following data are processed:
The website visited
The website from which you arrived at the website visited
The sub-pages visited following on from the website visited
Access status / HTTP status code
The length of time spent visiting the website
The frequency of visits to the website
Your click behaviour on the website
These data are anonymised after a short space of time, generally 7 days. The anonymised data are saved for as long as is necessary for the evaluation. The data are not transferred to any third party.
If you do not wish to take part in the tracking, you can deactivate the gathering of all usage data by activating the “Do not track” setting in your browser.
c. A/B testing
We additionally carry out analyses of usage behaviour by means of “A/B testing”. As part of this, based on the completion of a profile assignment, we can show you our websites with slightly varied content. Thus, we can analyse and continuously improve our offering, and make it more interesting for you as a user.
Cookies (see above) are saved on your computer for the purpose of allocation to a test group. Allocation to the test groups is always carried out on a random basis. We use the data gathered by our web analysis service (see above) for the evaluation.
If you do not wish to take part in the tests, you can deactivate the gathering of all usage data and the saving of the relevant cookies by activating the “Do not track” setting in your browser.
d. Online advertising
Advertising on titiro
At titiro, advertisements are shown beside or above the search results. If you click on these adverts, we earn commission. We use this to pursue the interest in generating income which goes towards covering our ongoing costs and supporting New Zealand business projects. These adverts are provided by our own advertising network or external advertising networks.
Monitoring the success of advertisements via titiro on third-party provider platforms
If we have to, we use several offerings of third-party providers Google, Facebook and Amazon, in order to call attention to ourselves with the help of advertising tools on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. By doing so, we pursue the interest in showing you advertising which is of interest to you, we can shape our website in a way which is more interesting for you and we can achieve a fair calculation of advertising costs.
Based on the marketing tools used, your browser automatically forms a direct connection with the third-party provider’s server. We do not have any influence on the scope and the further use of the data which are gathered by the third-party provider. Therefore, we inform you in accordance with what we know: Due to their involvement, the third-party provider receives the information that you visited the relevant website of our internet presence or clicked on one of our adverts.
If you are registered for one of the third-party providers’ services, it may assign the visit to your account. Even if you are not registered or you have not logged in, it is possible that the provider may find out your IP address and other identifying characteristics and save them.
You may prevent the participation in this tracking process in various ways:
You may configure your browser setting the way you want it and refuse the acceptance of third-party cookies or deactivate cookies in general.
By deactivating the interest-related adverts of the provider, which are part of the self-regulation campaign “About ads”, via the link http://www.aboutads.info/choices
By deactivating the function “Facebook Custom Audiences” for logged-in users at https://www.facebook.com/settings/?tab=ads#_
For further information on data protection in third-party suppliers which we commission to measure the success of our advertising measures, go to:
Google: http://www.google.com/intl/policies/privacy and https://services.google.com/sitestats/de.html. Alternatively, visit the website of the Network Advertising Initiative (NAI) at: http://www.networkadvertising.org. Google has undertaken to uphold the EU-US Privacy Shield. https://www.privacyshield.gov/EU-US-Framework
Facebook: https://www.facebook.com/about/privacy. Facebook has undertaken to uphold the EU-US Privacy Shield.
Amazon: http://www.amazon.de/gp/help/customer/display.html/ref=footer_privacy?ie=UTF8&nodeId=3312401 and at: http://www.amazon.de/gp/BIT/InternetBasedAds Amazon has undertaken to uphold the EU-US Privacy Shield. https://www.privacyshield.gov/EU-US-Framework
We never integrate tracking scripts or pixels into titiro search pages. Therefore, search data are never shared with third-party providers who are not directly connected with the provision of the search service.
7. Refusal or withdrawal of the consent to processing of your data
If you have granted your consent to the processing of your data, you can withdraw this at any time. Such a withdrawal influences the permissibly of processing of your personal data, on the basis that you have stated this to us.
You may at any time refuse the processing of data about you for reasons which arise from your specific situation. In the event of a refusal, we will inspect the matter and will stop or adjust the data processing, unless we can provide compelling and legitimate grounds for the processing which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
Of course, you may refuse the processing of your personal data for advertising purposes at any time. No justification is required to do so. This also applies to profiling if it is connected with such direct advertising.
To assert a refusal or a withdrawal of consent, please contact our Data Protection Officer at
Data protection declaration version date: 30/06/2020